Customer Success Associate

Squadle is a technology company committed to delivering flexible, user-friendly applications that enable multi-unit operators, convenience stores, and retailers to simplify complex operations and streamline food safety. We are revolutionizing the way people work.

This is a great opportunity to join a well-funded startup organization with a sophisticated and talented team in place. Our customers operate tens of thousands of locations worldwide and include the largest and most respected brands in their industries. We are experiencing tremendous growth and need talented customer service representatives to help capitalize on the momentum.

Your Role:

As a key member of a small, world-class team, your primary goal will be to ensure that our client accounts are always in good standing. Whether you are fulfilling support requests, identifying red flags or resolving general client issues, you go the extra mile to make sure our customers are happy! You are a self-starter who is comfortable with technology and with an eagerness to learn and master new skills.

Job Responsibilities:

  • Answer inbound Customer Service calls and perform troubleshooting steps for common issues
  • Open/Close/Resolve support tickets in our Support Desk CRM
  • Collaborate on and complete Customer Success team projects
  • Run reports and follow up with customers as required

Requirements and Qualifications

  • Please note that we are only able to hire permanent residents (green card holders) or U.S. citizens at this time.
  • 1 to 2+ years customer service experience in a food service environment
  • Positive, upbeat and clear communicator
  • Exceptionally strong organizational and multitasking skills (a must!)
  • Strong customer service skills (restaurant/hospitality experience preferred)
  • Experience with Google Suite Products (Gmail, Docs, Sheets, Slides)
  • Excellent verbal and written communication skills
  • Available to work any of the following shifts, weekdays, some weekends and holidays (all times listed are Eastern): 5 AM to 1 PM, 9 AM to 5 PM, 12 PM to 8 PM, 2 PM to 10 PM

The Squadle Experience

  • Competitive salary
  • Health, dental and vision insurance
  • 401(k)
  • Unlimited PTO
  • Company Paid Holidays
  • On-going training and development with opportunities for advancement.

We are an equal opportunity employer.

Sound like the job for you? Got what it takes? Send us your resumé!