Improving Effectiveness of General Managers of Multi-Store Groups

Challenge:

Franchisee Y used the paper-based solution to manage standard operating procedures and compliance documents. The franchisee’s regional general managers drove to their stores on a weekly schedule and flip through stacks of paper to verify that daily standard operating and compliance requirements were met.

With plans to grow the number of locations, the franchisee needed a new solution.

Solution:

Squadle Checklists digitalizes checklists/forms such as Operational Compliance Checklists, Pre-Shift Checklists, Food Waste Tracking, Travel Paths, Equipment Calibrations, Temperature Management Forms, Food Safety Compliance Forms, and many others.

Operating procedures are displayed as a daily completion percentage for each location, providing a benchmark for operational consistency. Managers can see completion rates in real time across multiple stores in one centralized hub. This allows them to prioritize their time.

Results:

The Regional General Manager reported the following results:

“It’s way easier to monitor and follow up. It is now a priority for my managers.”

“I don’t have to be there to know what’s been done and what hasn’t been done. I can follow up with my stores right away if they’ve missed something like a temperature log.”

Franchisee Y has seen a 20% increase in completing their daily forms and compliance logs since implementing Squadle Checklists.

Learn more about how Squadle can help make your managers more effective. Request a demo today.