Customer Success Associate, Level II

Squadle is making Fast Food faster. Join our team and change the way restaurants manage their back-of-the-house operations and implement digital food safety. Our product is a customizable restaurant operations platform that restaurants use to fully digitize their paper-based manager playbooks, checklists, and compliance forms. This serves to ensure higher completion rates, leading to more efficient operations and better customer experiences. Using AI and IOT technology, we are revolutionizing the way people work. You’ll be part of this innovative high-tech company, working within a passionate and exceptionally talented team. This is a rare opportunity to join a well-funded startup organization with a sophisticated and talented team in place. With customers at major brands like McDonald’s, Dunkin Donuts, and Taco Bell among others, we are experiencing tremendous growth and need talented customer-focused professionals to help capitalize on the momentum.

What You’ll Do:

As a key member of a small, world-class team, your primary goal will be to ensure that Squadle’s client accounts are always in good standing. Fulfilling support requests, identifying red flags, and resolving client issues. You are a self-starter who has a strong interest in client service with an eagerness to learn and master new skills. You’ll report to and work alongside our Customer Success Manager and Chief Customer Officer who will oversee your day to day duties.

As a Level II Customer Success Associate, you will:
  • Answer inbound Customer Service calls and perform troubleshooting steps for common issues
  • Open/Close/Resolve support tickets in our Support Desk CRM
  • Collaborate on and complete Customer Success team projects
  • Run reports and follow up with customers as required
Requirements and Qualifications
The ideal candidate will meet the following requirements:
  • 3+ years customer service experience in a food service environment
  • Positive, upbeat and clear communicator
  • Exceptionally strong organizational and multitasking skills (a must!)
  • Strong customer service skills (restaurant/hospitality experience preferred)
  • Experience with Google Suite Products (Gmail, Docs, Sheets, Slides)
  • Excellent verbal and written communication skills
The Squadle Experience
  • Competitive salary
  • Health and dental insurance
  • Unlimited PTO
  • Company Paid Holidays
  • On-going training and development with opportunities for advancement.

Squadle is an equal opportunity employer

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